Company

Porter Valley is a small business striving to do things the right way, our ethics and values are something very close to our heart and our mission is to help our customers on their eco journey by providing products that are of equal quality if not better than the plastic counterparts. 


We know that it's not always easy to search out products that are Sustainable, Natural and Organic and because of the way some “Natural” and “Organic” products have been marketed by big brands they can often cost a lot more and in actual fact not be very Natural or Organic in any way. 


We care deeply about the environment and work with our suppliers very closely to ensure we bring you the best possible products at affordable prices and that have had minimal impact on the environment when being produced. 


All our packaging is 100% recyclable even down to the tape we use to seal our boxes. We use paper packing inside the parcel to keep the goods safe and secure until they reach you and what makes our packaging even better is that it can all be composted or recycled by your kerbside recycling collection. 


Our motto is we send parcels in a way that we would wish to receive them ourselves. 


If you have any questions about us, our products and how we source them please don't hesitate to get in touch and we`ll be happy to talk about it. In Fact you probably won't be able to shut us up. 


There are multiple ways to contact us. You can either use online chat by clicking the Chat With us! icon located at the bottom of the website on the right hand side, you can send us an email to hello@portervalley.co.uk, click the contact us link in the footer or you can call us on 0114 2689915


If you have a complaint it's best to call us directly on 0114 2689915 and we will do our best to resolve the issue alternatively you can email to hello@portervalley.co.uk or click the contact us link in the footer of the website.

Orders & Shipping

Tracking your order is easy and we keep you up to date every step of the way. When you place your order you'll receive an order confirmation, confirming the order details and shipping method chosen. Once your order has shipped you`ll receive an email and text message (if you`ve provided us with a mobile number) from Royal Mail which will give you a tracking number and details of the expected arrival date of your order and this message will also allow you to reschedule delivery if it's no longer convenient. Where next day delivery is chosen you`ll receive an email from our nominated carrier via parcel2go notifying you of the tracking details for your order. You can track the delivery by clicking the tracking number. If you have any problems with these notification methods please don't hesitate to call us on 0114 268 9915 and we`ll track the parcel for you. If you already have your tracking number we`ve included a few handy links below to Royal Mail and Parcel2go for you to track your parcel.

Royal Mail Tracking: Track your order

Parcel2go: Track your Track your order

Here at Porter Valley we want to make things as easy as possible and have created a returns policy to do just this. Please see Our Returns Policy on how to return goods. Once the return has been received it will be processed and any refunds or replacements will be completed. If we need any more information we will contact you and discuss the options so that you are fully aware of what's happening.

We ship our parcels using Royal Mail or Parcel2go and have 3 delivery options available which are Royal Mail 24, Royal Mail 48 and Next Day Courier. Depending on where your parcel is being delivered these delivery lead time can vary. Please see our Orders and Delivery page for a guide.

We take every precaution to ensure that all orders are correct and delivery is made ontime, however sometimes problems do arise and we make every effort to resolve these for you. If you have any problems with your order please don't hesitate to contact us and we will do our best to get the issue resolved. The quickest way is to give us a call on 0114 2689915 or you can send an email to hello@portervalley.co.uk alternatively click the Chat with Us! Icon on the website and we will rectify the issue.

Currently due to changes in EU law we are only shipping within the UK. We are working with our courier company to comply with the changes and will begin international shipping in the coming weeks. 


Our delivery options are simple and straightforward for orders £50.00+ we will deliver your order free of charge using our standard 48 hour service, you can choose to upgrade the delivery at the checkout for a faster delivery service as outlined below. 

FREE STANDARD DELIVERY on Orders £50+

Orders under £50.00

£4.49 Royal Mail Tracked 48

£5.62 Royal Mail Tracked 24

£9.99 Next Day Courier 


All our orders are shipped from our warehouse facility in Sheffield, UK.

As we dispatch our orders very quickly it is better that you contact us immediately by telephone to cancel or change your order.The number to call is 0114 268 9915 if your order has already been dispatched or delivered please give us a call and we`ll happily rectify the problem.

Website

When placing an order you have the opportunity to create an account that allows you to look back at previous orders, add products to your wishlist and track your orders directly in your account. If you`ve already created an account with us you can access it here 

Log into my account

Guest checkouts allow you to place an order with us without creating an online account, creating an account has many benefits such as keeping track of your previous orders, adding products to your wishlist and tracking your orders directly from your account. If you wish to checkout as a guest simply proceed as a guest when progressing through the checkout. 


We take security and privacy very seriously at Porter Valley and never share your data with any 3rd parties for sales purposes. Any data we do hold for order processing is stored on our secure server and we are compliant with all GDPR laws. Your can read more about our security and privacy policy here


To take advantage of any promotional discount codes available these must be entered during the checkout process on our website, on the information page at the checkout there is a box called Discount Code, simply enter the promotional code into the box and click apply, any discounts will be applied to the order ready for proceeding to the next stage. If you have any problems please click the Chat With Us icon on the checkout page and we will be happy to help.


We`re sorry that you're having problems with our website, please give us a call on 0114 268 9915 or click the Chat With Us icon in the bottom right hand corner of the page and we`ll rectify the problem. 


If you can't find what you're looking for in the category menus you can click the search bar on any page of the website or magnifying glass on your mobile device and you`ll be able to search for any products, if your still having issues finding the product you want feel to call us on 0114 286 9915, send us an email to hello@portervalley.co.uk or click the Chat with Us icon and we`ll be happy to help you. 


We accept all major credit and debit cards, you can also pay by apple pay from any apple pay enabled device, google pay and also shop pay.

If you wish to upgrade your shipping we have a number of options at the checkout, if your order is over 50.00 we will ship your order free of charge using our standard shipping service, if you would like to receive your delivery sooner you can upgrade to Royal Mail 24 or next day shipping by courier at the checkout. 


If you would like to speak to a member of our team, that's no problem. You can give us a call on 0114 268 9915 and we will be happy to help, alternatively you can send us an email to hello@portervalley.co.uk or click the Chat with Us icon and send us your contact number and we`ll be happy to give you a call back.

Call us

0114 268 9915

Email us

hello@portervalley.co.uk